Mola TV Minta Maaf soal Siaran Euro 2020 yang Buat Pelanggan Kecewa

Hanputro Widyono

Editor:

  • Pelanggan Mola TV mengeluh lantaran adanya gangguan yang membuat mereka gagal menonton laga Inggris versus Kroasia di Euro 2020.
  • Pihak Mola TV meminta maaf atas ketidaknyamanan yang dialami para pelanggan paket Mola Euro Unlimited.
  • Mola TV memberikan kompensasi berupa perpanjangan paket langganan gratis selama tiga bulan.

SKOR.id - Mola TV meminta maaf kepada para pelanggannya atas ketidaknyamanan yang terjadi akibat gangguan penayangan pertandingan Euro 2020 antara Inggris versus Kroasia, Minggu (13/6/2021) malam.

Sebelumnya, para pengguna aplikasi ramai menyerbu akun media sosial Mola TV lantaran tak dapat menonton laga Inggris melawan Kroasia.

Para pelanggan Mola TV mengeluhkan aplikasi yang sering eror saat pertandingan besar itu berlangsung.

Via akun Instagram Mola TV misalnya, para pelanggan merasa dirugikan karena sudah telanjur membayar, malah gagal menonton pertandingan Inggris vs Kroasia.

Mereka juga meminta pihak Mola TV membuat klarifikasi atas situasi yang dialami para pelanggannya tersebut.

Permintaan para pelanggannya tersebut diberikan pihak Mola TV sehari kemudian, Senin (14/6/2021) melalui akun Instagramnya.

Mola TV mengaku telah melakukan investigasi untuk menemukan penyebab ganguan tayangan Inggris vs Kroasia.

Televisi pemegang hak siar Euro 2020 di Indonesia itu tengah berusaha menangani gangguan yang terjadi agar tak terulang lagi di masa mendatang.

Pihak Mola TV pun siap memberikan kompensasi kepada para pelanggannya sebagai wujud permintaan maaf atas gangguan yang terjadi.

Bagi para pelanggan paket Euro Unlimited yang membeli sebelum 13 Mei 2021 pukul 22.00 WIB akan mendapatkan perpanjangan paket langganan selama tiga bulan.

Menurut Mola TV, kompensasi tersebut membuat para pelanggan dapat menonton Liga Inggris dan ribuan tayangan lain.

"Benefit tambahan ini akan diberikan secara otomatis dan langsung bisa digunakan untuk menyaksikan semua tayangan English Premier League musim depan tanpa biaya tambahan," tulis pernyataan Mola TV.

Lebih lanjut, mereka juga berterima kasih kepada para pelanggan yang telah bersabar menunggu klarifikasi resmi dari Mola TV.

"Atas kesabaran Anda kami ucapkan terima kasih dan selamat menyaksikan," tulis pernyataan Mola TV.

Ikuti juga InstagramFacebook, dan Twitter dari Skor Indonesia.

 
 
 
View this post on Instagram
 
 
 

A post shared by Skor.id (@skorindonesia)

Berita Euro 2020 Lainnya:

Gaya Busana Italia Termodis di Euro 2020 tapi Dibenci Publik Sendiri

Prediksi Euro 2020 - Skotlandia vs Republik Ceko: Tartan Army Andalkan Pemain Kenyang Pengalaman

Prediksi Euro 2020 - Spanyol vs Swedia: Sama-sama Diganggu Covid-19

Source: Instagram

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